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Online Purchase Refund Policy

Please choose carefully as we do not give refunds simply because you changed your mind or made a wrong decision.

You can choose between a refund, exchange or credit where goods are proven to be faulty.

Please retain your invoice for proof of purchase.

If the item purchased is deemed faulty please contact AUZspec on sales@auzspec.com.au and we will reply with the return procedure.

All items carry at least a 12 month warranty. A copy of the original invoice must also be included with the returned goods. Please allow 14 - 30 days for your item to be returned. Freight charges to and from the customer within the warranty period will be paid by AUZspec.

Excluded from return are goods that are made as per customer's specifications or customised to suit individual requirements or goods that due to their condition may not be suited for a return.

Shipping times

If all goods are in stock shipping times are as follows:

Chairs (In standard Blue & Black fabric)
Australia Wide – Within 5 business days

Chairs (Custom fabric)
Australia Wide – 4-6 weeks

All cartons:
Sydney Metro- 1-2 business days
Outside Sydney Metro- 2-3 business days
Regional NSW,VIC, QLD & SA- 2-4 business days
NT,WA & TAS – 5 business days